Shipping
Policy.

This Shipping Policy explains how shipping and delivery work for purchases made through Rasuk marketplace features.

1. Seller Responsibilities

Sellers on Rasuk are responsible for:

• • Packaging products securely
• • Shipping orders within the promised timeframe
• • Providing accurate tracking information
• • Ensuring listings are accurate

Failure to fulfill orders may result in penalties or seller restrictions.

2. Processing Time

Orders are typically processed within:

• • 1–3 business days for ready stock items
• • Longer for custom or pre-order items

Processing times may vary depending on seller operations.

3. Delivery Time

Estimated delivery timelines:

Shipping times are estimates and may be affected by:

• • Weather
• • Customs clearance
• • Courier delays
• • Peak shopping seasons
• • Public holidays

4. Tracking

Where available, tracking numbers will be provided after shipment.

Users are responsible for monitoring delivery status using the courier tracking system.

5. Incorrect Shipping Information

Buyers are responsible for ensuring shipping addresses are accurate.

Rasuk and sellers are not responsible for failed deliveries caused by incorrect addresses provided by buyers.

6. Lost or Delayed Parcels

If a parcel is significantly delayed or lost:

• • Buyers should contact the seller first
• • Sellers may initiate courier investigations
• • Additional evidence may be requested

Resolution timelines depend on courier investigations.

7. Damaged Items

If an item arrives damaged:

• • Contact the seller promptly
• • Provide photo or video evidence
• • Keep original packaging if possible

Claims without supporting evidence may be rejected.

8. Prohibited Shipments

Sellers may not ship:

• • Illegal items
• • Dangerous goods
• • Counterfeit products
• • Restricted products prohibited by law

Rasuk may remove listings or suspend sellers violating these rules.