Privacy
Policy.
Welcome to Rasuk.
Rasuk (“Rasuk”, “we”, “our”, or “us”) is a social livestreaming, creator, and commerce platform that allows users to create content, interact with communities, purchase products, and support creators through digital features.
Your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have when using Rasuk.
By using Rasuk, you agree to this Privacy Policy.
1. Information We Collect
1.1 Account Information
When you create an account, we may collect:
- • Name or username
- • Email address
- • Phone number
- • Profile photo
- • Password (encrypted)
- • Date of birth
- • Gender (optional)
1.2 Content, Search & Activity
When using Rasuk, we may collect user content and activity information, including:
- • Livestreams, live audio, and live chat
- • Videos, photos, profile media, post media, story media, and product media
- • Comments, captions, posts, profile text, reports, reviews, and other user-generated content
- • Direct messages and other communications you send through Rasuk
- • Audio data used for live streaming or media you choose to upload
- • Search history, recent searches, and search interactions
- • Product interactions such as follows, likes, comments, views, gifts, live engagement, marketplace actions, and creator interactions
- • Customer support requests, messages, attachments, and related resolution records
This includes content you upload, publish, send, search for, interact with, or provide to customer support through the platform.
1.3 Purchases, Financial & Commerce Information
If you purchase products, coins, gifts, creator-related services, or participate in creator, seller, wallet, affiliate, or payout features, we may collect:
- • Purchase history for coins, gifts, marketplace orders, refunds, and other transactions
- • Payment transaction references, order status, receipt, invoice, and verification details
- • Wallet, balance, payout, commission, refund, and creator earnings information
- • Other financial information needed for payouts, fraud prevention, tax, compliance, or marketplace operations
- • Shipping contact details and physical addresses for marketplace orders
- • Refund, dispute, chargeback, and customer support records related to transactions
Payment card information is securely processed by Apple, app stores, or third-party payment providers. Rasuk does not store full card numbers.
1.4 Identifiers, Usage Data & Diagnostics
We may automatically collect identifiers, usage data, and diagnostics, including:
- • User ID, account ID, username, session, authentication, and security identifiers
- • Device ID, push notification token, app instance identifiers, and device identifiers
- • Device type, operating system, app version, IP address, language settings, and network connection information
- • Product interaction and other usage data, such as screens visited, feature use, engagement, live interactions, marketplace actions, and preferences
- • Crash data, performance data, error logs, diagnostic logs, live-stream diagnostics, and other diagnostic data
- • Analytics data used to understand app behavior, improve reliability, and measure feature performance
1.5 Permissions & Location
Depending on features you use, Rasuk may request access to:
- • Camera, for capturing or previewing photos, videos, live streams, and creator or seller media
- • Microphone, for live streaming, audio, video, and communication features
- • Photos/media storage, for selecting, previewing, validating, and uploading user-selected media
- • Precise location, when you choose to attach your current location to a post or use location-based commerce eligibility features
- • Notifications, for account, message, live, commerce, safety, and service notifications
- • Bluetooth/audio routing features, when needed for live or audio device behavior
Permissions are requested only when needed for the feature you choose to use. Location is optional and is not collected for third-party advertising or cross-app tracking.
1.6 App Privacy Data Type Summary
For app store privacy disclosures, Rasuk may collect the following data types, all of which may be linked to your identity because they are associated with your account, device, session, transactions, content, or support activity:
- • Contact Info: name, email address, phone number, and physical address
- • Financial Info: other financial information for wallet, payout, refund, commission, fraud prevention, tax, and commerce operations
- • Location: precise location when you choose current-location features
- • User Content: photos or videos, audio data, customer support content, and other user content
- • Search History
- • Identifiers: user ID and device ID
- • Purchases: purchase history
- • Usage Data: product interaction and other usage data
- • Diagnostics: crash data, performance data, and other diagnostic data
Rasuk does not use these data types for third-party advertising tracking and does not sell personal information to advertisers.
2. How We Use Your Information
We use your information to:
- • Provide app functionality, including accounts, authentication, livestreaming, posts, stories, messages, search, marketplace, wallet, purchases, payouts, and creator/community features
- • Process purchases, orders, coins, gifts, refunds, commissions, shipping, and other transactions
- • Personalize the product experience, including feeds, recommendations, search suggestions, notifications, creator discovery, and relevant app content
- • Perform analytics to evaluate feature performance, usage patterns, audience characteristics, reliability, and platform health
- • Send service, account, safety, commerce, support, and first-party marketing communications where permitted
- • Improve app performance, reliability, scalability, live quality, and diagnostics
- • Detect fraud, abuse, spam, security incidents, and policy violations
- • Moderate harmful content and respond to reports or customer support requests
- • Maintain platform security and comply with legal obligations
3. Livestream & Community Safety
To maintain a safe platform, Rasuk may review content using:
- • Automated moderation systems
- • AI-assisted detection tools
- • Human moderation teams
- • Community reports
We may remove content or restrict accounts that violate our policies.
4. Sharing Your Information
We may share limited information with:
- • Payment providers
- • Shipping providers
- • Cloud infrastructure providers
- • Analytics services
- • Legal authorities when required by law
We do not sell your personal information to advertisers, and we do not use your personal data for third-party advertising tracking across other companies' apps or websites.
5. Creator & Seller Information
If you become a creator or seller, additional information may be required, including:
- • Identification documents
- • Tax or payout information
- • Banking details
- • Business verification information
This information is used for compliance, fraud prevention, and payout processing.
6. Data Retention
We retain information only as long as necessary to:
- • Operate the platform
- • Comply with legal obligations
- • Prevent abuse and fraud
- • Resolve disputes
Certain information may remain in backups or logs for security purposes.
7. Your Rights
Depending on your location, you may have the right to:
- • Access your data
- • Correct inaccurate information
- • Request account deletion
- • Request data export
- • Object to certain processing activities
You may contact us regarding these requests.
8. Account Deletion
You may request account deletion through the app or by contacting support.
Some information may remain temporarily for:
- • Legal compliance
- • Fraud prevention
- • Financial records
- • Platform security
9. Children’s Privacy
Rasuk is not intended for children under the age required by local laws.
We may remove accounts that violate age requirements.
10. Security
We implement reasonable technical and organizational measures to protect user information.
However, no system is completely secure, and we cannot guarantee absolute security.
11. International Users
Your information may be processed and stored in countries outside your region.
By using Rasuk, you consent to such transfers where permitted by law.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted on this page with a revised “Last Updated” date.
13. Contact Us
BINA ASET DIGITAL (201703444188 / 002755366-D)
SI-51 UJONG PADANG, 78300 MASJID TANAH, MELAKA
For questions regarding this Privacy Policy, contact:
legal@rasuk.app